Refund policy

Last updated: 12-04-2026

At Premium Peptides Co, we are committed to providing high-quality research products and ensuring customer satisfaction. Due to the nature of our products, we have specific guidelines regarding returns and refunds.

Returns

Due to the sensitive nature of research peptides, we are unable to accept returns once an order has been shipped. This policy helps maintain product integrity, quality, and safety standards. We encourage customers to carefully review their order before completing their purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can assess and resolve the matter promptly. If approved, we will offer a replacement or refund.

Lost or Missing Parcels

If your package is lost in transit, please contact us and we will work with the shipping carrier to investigate. Refunds or replacements for lost items will be issued once the carrier confirms the parcel is lost.

Change of Mind

We do not offer refunds for change-of-mind purchases. Please ensure all product selections and quantities are correct prior to placing your order.

Refund Processing

Approved refunds will be processed back to the original payment method. Please allow 3–5 business days for the refund to appear, depending on your payment provider.

Non-Returnable Items

For safety and quality assurance, the following items cannot be returned:
• Opened products
• Used products
• Products stored incorrectly after delivery
• Change-of-mind purchases

Contact Us

For any returns or refund inquiries, please contact our support team with your order number and details of the issue.